FAQ

MASQUE BOUTIQUE

DELIVERY

$4.98 FLAT RATE SHIPPING TO ALL AUSTRALIAN ORDERS (3-5 BUSINESS DAYS).

 

$9.98 EXPRESS SHIPPING TO ALL AUSTRALIAN ORDERS (1-2 BUSINESS DAYS)

WE AIM TO DISPATCH ALL ORDERS PLACED BEFORE 3PM THAT SAME DAY. YOU CAN EXPECT TO RECEIVE YOUR PACKAGE NEXT BUSINESS DAY WITHIN ALL MAJOR CITIES AND METRO AREAS, RURAL AREAS CAN EXPECT TO RECEIVE YOUR PACKAGE WITHIN 2-5 BUSINESS DAYS DEPENDING ON YOUR LOCATION.

 

RETURN/EXCHANGE

IF FOR ANY REASONS YOU ARE DISSATISFIED WITH YOUR PURCHASE, WE WILL ASSIST YOU WITH AN EXCHANGE OR ONLINE/IN-STORE CREDIT NOTE (WE DO NOT REFUND, UNLESS DEEMED FAULTY BY THE MANUFACTURER).

DUE TO OUR QUICK TURN OVER OF STOCK, WE OFFER A 7-DAY RETURNS/EXCHANGE PERIOD.

ONCE PAYMENT HAS BEEN MADE, WE DO NOT ACCEPT CANCELLATIONS OF ORDERS AND EXCHANGE/RETURN POLICY APPLIES.

EXCHANGE CAN BE MADE IN OUT HOBART CBD STORE OR VIA POST AT THE CUSTOMER COST.

MASQUE BOUTIQUE DO NOT TAKE RESPOSIBILITY FOR ITEMS NOT RECEIVED IF A CUSTOMERS ATTEMP TO SEND IT UNDER A NON-REGISTERED ADDRESS. FREIGHT CHARGES ARE NOT REFUNDABLE. REFUNDS (IF THE REFUND IS APPROVED BY OUR TERMS AND CONDITIONS) CAN TAKE UP TO 6 BUSINESS DAYS TO REACH YOUR BANK ACCOUNT DUE TO BANK RULES AND IT IS OUT OF OUR HANDS.

 

FAULTY ITEMS

A FAULTY ITEM RETURN WILL BE INSPECTED BY OUR STAFF AND IF THE ITEM IS SEEMED FAULTY DUE TO MANUFACTURING. MASQUE BOUTIQUE ARE HAPPY TO REPLACE, REPAIR OR EXCHANGE GOODS IN THE CASE OF A MANUFACTURING FAULT. PLEASE NOTE WE DO NOT COVER GENERAL WEAR AND TEAR FAULTS. PLEASE TAKE NOTE OF CARE INSTRUCTIONS AS WE DO NOT ACCEPT WASHED GARMENTS FOR RETURN.

 

TERMS AND CONDITIONS

 

PURCHASES

CUSTOMERS ARE REQUIRED TO PROVIDE ACCURATE DETAILS WHEN PURCHASING. WE MAY CONTACT YOU TO PROVIDE FURTHER INFORMATION IF REQUIRED TO ENSURE ACCURACY OF YOUR ORDER.

 

CANCELLATION OF ORDERS

MASQUE BOUTIQUE MAY CANCEL YOUR ORDER IF FOR ANY REASON WE ARE UNABLE TO PROVIDE YOU WITH PRODUCTS IN YOUR ORDER. WE WILL CONTACT YOU IF THIS OCCURS. YOU WILL THEN BE OFFERED THE OPTION OF A FULL REFUND OR CREDIT NOTE TO SPEND ONLINE OR IN-STORE.

 

PAYMENT

MASQUE BOUTIQUE ACCEPTS PAYMENT VIA CREDIT CARD 9VISA/MASTERCARD) AND PAYPAL.

AFTER YOUR ORDER IS PLACED, YOU WILL RECEIVE AN EMAIL CONTAINING YOUR INVOICE.

 

PRIVACY

MASQUE BOUTIQUE RECOGNIZES THAT THE PROTECTION OF YOUR PRSONAL INFORMATION IS IMPORTANT TO YOU. ALL PAYMENTS ARE PROCESSED SAFELY USING SHOPIFY PAYMENTS AND PAYPAL.

 

SALE ITEMS

NO EXHCHANGE OR REFUND ON SALE ITEMS OR ON PROMOTIONAL SALE ITEMS.